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Cookie's Policy

How to pay for your order

We accept most major debit and credit cards and you can order online using our secure server provided by RBS Worldpay plc, the first bank approved internet payment processor in the world.

Delivery

Standard delivery is £20.00

Orders over £100.00 are free.

Tax

Prices are quoted inclusive of VAT. If you are ordering from outside the EU, 20% will automatically be deducted from your order.

If ordering from outside the EU, it is possible that your purchase will be liable to import tax. In such instances, any costs must be met by the buyer.

Other currencies

All items are priced in GB Pounds but a converter is available as a guide for other common worldwide currencies including US Dollars and Euros.

Returns

As this is a personal use item we cannot accept cancellation or returns unless the product is faulty. If faulty please return the item to us in the original packaging to the address on the contact page. You will then have your payment refunded via the same payment method used to place your order. The returned item must be in perfect unused condition and packaging intact with any accessories or extras. In these circumstances, we will pay the cost of returning the goods.

Online Ordering Problems

The ordering system is based on Javascript cookies. Very occasionally the process can become corrupted and you will see the error message 'undefined' on the ordering pages where you would expect to see prices. In such instances, the cookies need resetting to enable you to re-start the ordering process. Clicking here will reset the process and should cure the problem.

Security

RBS Worldpay Our credit card services are provided by RBS Worldpay, the largest bank approved internet payment processor in the world.

The service is fully secure and bank endorsed, and utilises a range of industry standard and RBS WorldPay unique security and fraud prevention systems, combined with fault tolerant secure server networks and firewalls.

The activities of RBS WorldPay are focused solely on the secure electronic collection, management, accounting and payment of money.

As part of the online ordering process, cookies (small text files stored on your computer giving information about your order) are generated for such functions as clicking buttons, checking the order etc. We do not use cookies to track your progress through the site and have no way of knowing which pages individual visitors have viewed. Cookies are not used in any way that abuses your privacy or security.

Disclaimer

Descriptions and information contained in this site is of a general non-specific nature and should be used as a guide only to assist persons in the use of Ergonomic Walking Aids they consider best suited for their personal needs. Ergonomic Walking Aids has no knowledge of the medical history or condition for which a person may seek to use Ergonomic Walking Aids. Diagnosis of all injuries, diseases and disabilities and selection of appropriate therapy is a medical procedure for which independent professional medical advice should be sought. Do not delay seeking or disregard medical advice based on any information contained in this website.

While Ergonomic Walking Aids has endeavoured to ensure the accuracy of the information accessed via the website, it does not guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material.

Privacy

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us at the address on the contact page.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.